AI Receptionist

Answering Service for Excavation & Grading

Project inquiries answered from the machine you can't step away from, locates tracked before every dig day, and bids followed while you move dirt.

Talk through my business See how Deptly handles calls

AI receptionist for excavation companies?

An answering service for excavation companies answers the project calls that come in while you're in the cab: site prep, grading, trenching, septic digs, driveways. Deptly runs it as a managed service with human oversight. It captures the site details a bid actually needs, tracks that utility locates are requested and confirmed before a bucket touches soil, books dig days around weather and mobilization, and follows every estimate until it gets an answer. What the site needs is decided by you, on the site.

The Front Desk Reality

The calls that slip through when there aren’t enough hands at the front desk.

You run the machine. Every hour in the cab is an hour the phone goes unanswered, and excavation inquiries are big-ticket calls to miss.
Mobilization is the cost driver. A canceled dig day with equipment on the trailer hurts more here than in any other trade.
Utility locates must be requested, tracked, and confirmed before digging. One missed locate is a stopped job or worse.
Bids for site work go out and then sit. The GC or homeowner goes quiet, and following up from a cab doesn't happen.

How Deptly’s AI Receptionist Helps

Deptly answers while you dig, and it asks what an excavation call actually requires: the site, the scope, the access, the timeline, whether utilities are marked, who else is bidding. Serious inquiries get a site-visit booked; tire-kickers get qualified before they cost you a mobilization. Before every scheduled dig, the locate status is tracked and confirmed so the crew never rolls to an unmarked site. And every bid you send gets followed: the check-in, the schedule question, the nudge when your calendar is filling, until it's a yes or a no. Site judgment and machine work stay exactly where they are.

It’s all part of one responsibility Deptly carries for you: Respond & Capture Every Opportunity. New to how AI receptionists work? Read the small-business AI receptionist guide or the wider picture in AI for small business.

What It Handles for Excavation Companies

Project-inquiry answering with site, scope, access, and timeline captured

Utility locate tracking: requested, ticketed, and confirmed before dig day

Site-visit and dig-day booking around weather windows and mobilization

Bid follow-up on site work until every estimate gets an answer

Weather-delay rescheduling calls handled before the crew rolls

Qualification that separates funded projects from price-shopping calls

Calls It Answers Every Day

Real inbound calls a excavation companie front desk fields: answered live, day or night.

"We need a foundation dug and the site graded. When could you start?"

"What would you charge to trench 200 feet for a water line?"

"Has the locate cleared for Thursday's dig?"

"Rain pushed our pour. Can we move the dig to next week?"

"You bid our site prep three weeks ago. Where does that stand?"

The Result

Big-ticket project calls answered from the cab you can't leave
No crew rolled to an unmarked site and no dig day lost to a missed locate
Bids followed to a decision while you stay on the machine

Common Questions: Excavation Companies

Yes. It asks what you'd ask: scope, access, timeline, budget reality, who's deciding. You set the bar for what earns a site visit, and calls under it get a polite range and a record instead of a mobilization.

Locate requests and ticket numbers are logged per job, expiration windows are watched, and unconfirmed locates get flagged before dig day, so the confirmation call happens before the trailer is loaded, not after the crew is standing on site.

Yes. When rain pushes a dig, the rescheduling calls go out: the customer, the concrete crew behind you, the next job that could move up. The calendar reshuffles by your rules without you working the phone from the cab.

Yes. GC bids and homeowner estimates both get a follow-up cadence you approve, and the weekly brief shows every open bid and where it stands. The bids you'd rather not chase, you mark, and they're left alone.

Deptly publishes its pricing: $700 a month, month to month, plus $1,500 one-time setup. One saved mobilization or one closed site-prep bid covers months of it. The pricing page shows the full arithmetic.