Respond faster, organize intake, chase documents, and keep matters moving — without asking attorneys to become administrators.

No. Deptly handles only the administrative side: scheduling, intake logistics, document chasing, engagement paperwork, and status updates you've approved. It never answers a legal question — those are captured word for word and routed to the attorney. The boundary is defined in writing during setup, and every script it uses is one you approved.

Deptly works inside the practice systems you already run rather than copying files somewhere new, sees only what you permit, and communicates only in language you've approved. It never discusses the substance of a matter with anyone. Your confidentiality obligations shape the setup — what it can access, what it can say, and to whom — before anything goes live, and you can tighten those rules at any time.

It does the gathering, not the deciding. At intake it collects the party names your conflict check needs — opposing parties, spouses, beneficiaries, business entities — and logs them for your review before the consultation. The conflict determination itself stays with the attorney, every time.

No. Deptly identifies itself honestly as part of your office's intake and administrative support, in a tone you sample and approve during setup. It never holds itself out as an attorney or a paralegal, and it tells callers plainly when a question needs the lawyer.

It gets your approved response — typically that this is exactly the kind of question the attorney will answer at the consultation — and the question is logged verbatim and attached to the intake summary. You walk into the consult already knowing what the prospective client is worried about, and nobody gave legal advice to get there.

Deptly works in the tools you already have rather than replacing them — contacts, notes, tasks, and calendar entries land in your system of record so your team sees one truth. Platforms like Clio, MyCase, PracticePanther, and Smokeball are common in the firms we talk to; your exact setup is confirmed during discovery, not assumed.

Yes — because consistency is what keeps those conversations comfortable. Deptly follows your billing policy on your cadence, in your tone: the reminder when the balance crosses your threshold, the follow-up when it isn't topped up, the pause-work notice only if your policy says so. Anything disputed or sensitive comes to you instead of being pushed.

Yes, under rules you set. After-hours callers get answered, qualified, and booked into your first available consultation slots with honest expectations, instead of hearing a voicemail beep. If your practice has true-urgency categories — a protective order situation, a deadline expiring tomorrow — those follow your escalation rules and reach a person you designate.

Surge weeks are exactly where owner-run intake breaks. Deptly answers in parallel — no queue of unreturned calls building through the afternoon — and applies the priority rules you set on a calm day: existing clients first, deadline-driven matters flagged, everything else captured and scheduled. Volume goes up; the standard of response doesn't go down.

No — docketing and deadline calculation are legal responsibilities and stay with your team. What Deptly tracks is the administrative readiness around those dates: whether the client returned the documents, confirmed the appearance time you told them, completed the required certificate, or paid the filing retainer. Your calendar owns the deadline; Deptly makes sure the file is ready before it arrives.

A contained first workflow — answering new inquiries and booking consultations is the most common starting point for firms — can often launch in days. Deeper work like document chasing inside your practice management system or billing follow-up takes longer to set up carefully, and we'll tell you which side of that line your firm falls on before anything is committed.