Fill the book, recover cancellations, and keep clients coming back

Yes — Deptly works inside the tools you already have rather than replacing them. Platforms like Boulevard, Mindbody, Vagaro, GlossGenius, Fresha, Square Appointments, Zenoti, and Aesthetic Record are examples of systems we commonly work with. Exact capabilities depend on what your system exposes, which we confirm during setup — you'll know plainly what's possible before anything goes live.

Deptly never answers clinical questions. Candidacy, dosing, side effects, or anything that resembles medical advice routes straight to your providers, flagged so it isn't buried in a thread. Messaging about regulated treatments stays inside templates your team approves, and system access is set up on a least-privilege basis. Clinical judgment stays with your licensed providers, always.

Deptly does — that's much of the point. Pricing questions, booking requests, and 'do you have anything Saturday?' get answered in your voice after close, and anything sensitive or unusual is held for your team with a note about what came in. The 10 PM inquiry books with you instead of scrolling on to the next studio.

Messages go out in your business's voice, on your existing numbers and channels, using wording your team approves. Deptly doesn't pretend to be a specific person, and anything outside the approved patterns goes to a human. Most clients simply experience a front desk that finally has time to reply quickly.

No. When a slot opens, Deptly matches by service, provider, duration, and prerequisites like patch tests or consult clearance, then reaches out in the order and manner you set — one at a time, or a small batch where the first confirmation wins. The calendar updates the moment someone accepts, and everyone else gets a graceful follow-up so nobody feels strung along.

It applies the policy you set, consistently and politely — consistency is usually what makes a policy feel fair. Exceptions are never guessed: a first-time late cancel, a loyal client with a genuine emergency, anything borderline comes to you as a quick approval instead of a unilateral call. You stay the judge; you just stop being the messenger.

Yes — books, policies, and waitlist rules can differ per provider. A renter's book can stay fully theirs while the shop's shared channels are covered, and waitlist offers respect who the client actually sees. We map those rules during setup, because who gets the open slot is a fairness question in every salon.

The work flexes with the book. In the crush, refills, confirmations, and deposit follow-up matter most; in the quiet months, rebooking outreach and win-backs do. The weekly brief shows which loops ran and who's coming due, so seasonal swings get worked deliberately instead of just absorbed.

No. Deptly takes the work your front desk never has time for — the waitlist that doesn't get worked during service hours, the consult follow-up that slips, the rebooking outreach nobody owns. The people at your desk stay with the clients in front of them, which is the part of the job that actually needs a person.

On a cadence you approve, in your voice, with genuine content — the answer to the question she asked, the financing option she mentioned, an easy way to book when she's ready. No pressure scripts. If a prospect says stop, it stops, and the record notes it. Most consults that don't close were never lost on merit — they just never heard from you again.