AI Receptionist
AI Receptionist for Law Firms
Answer every call, capture a clean intake, and book the consultation — even when the accident or arrest call comes in at midnight and your team is in court.
AI receptionist for law firms?
An AI receptionist for law firms answers every call, screens it, and captures a structured new-client intake — matter type, urgency, and basic conflict-check details — then books consultations on your calendar. Deptly runs it as a fully managed service with human oversight, trained on your practice areas and jurisdictions. It answers 24/7, so the accident or arrest call at midnight reaches you, not voicemail.
The Front Desk Reality
The calls that slip through when there aren’t enough hands at the front desk.
- Legal callers shop fast and won't wait. Every call that hits voicemail is a potential case that signs with the firm that picked up first.
- Attorneys and paralegals can't answer the phone mid-deposition, in court, or in a client meeting — which is most of the day.
- Intake is inconsistent. Details get scribbled on sticky notes, conflict-check information gets missed, and the attorney has to call back to re-ask everything.
- The highest-intent calls — a car accident, an arrest, an emergency filing — come after hours and on weekends, exactly when no one is at the desk.
How Deptly’s AI Receptionist Helps
Deptly's Front Desk department is your firm's AI receptionist, run as a fully managed service with human oversight. During onboarding it learns your practice areas, the jurisdictions you serve, your intake questions, and how you screen callers. From then on it answers every call, screens for fit, captures a structured intake — caller details, matter type, key dates, and basic conflict-check information — and books consultations on your calendar. It never gives legal advice; anything that needs an attorney routes to the right person with the full intake attached. Because it runs 24/7, the high-intent calls that come after hours reach you instead of a competitor.
It’s all delivered through Deptly’s managed Front Desk department. New to how AI receptionists work? Read the small-business AI receptionist guide.
What It Handles for Law Firms
Calls It Answers Every Day
Real inbound calls a law firm front desk fields — answered live, day or night.
"I was in a car accident that wasn't my fault — do you take cases like mine?"
"My spouse just filed for divorce and I need to talk to someone today."
"A family member was arrested last night — what do we do?"
"I'm an existing client — what's the status of my case?"
"How much is a consultation, and how soon can I get in?"
The Result
- Every intake call answered and qualified, day or night
- More signed matters from being first to respond to high-intent callers
- Consistent, structured intake the attorney can act on immediately
Common Questions — Law Firms
Yes. Intake is captured in a structured format defined during onboarding — caller details, matter type, key dates, and the basic information you need to run a conflict check, including the opposing party. The attorney receives a clean, consistent intake instead of re-interviewing every caller.
No. It handles reception and intake only — answering, screening, scheduling, and capturing details. It never offers legal opinions or advice. Anything that requires an attorney's judgment is flagged and routed to the right person with the full intake attached.
Yes. Using a script you set during onboarding, it screens by practice area, jurisdiction, and matter type so your attorneys aren't spending time on cases you don't take. Non-fit callers are handled politely and, where you want, pointed to a referral resource.
Deptly's Front Desk works with the tools small and mid-size firms use — Clio, MyCase, Filevine, and similar intake and case-management platforms. The strategy call confirms your specific stack and how new intakes and consultations should flow into it.
The Front Desk handles reception-level interactions — answering, screening, intake, and scheduling. Sensitive details are captured and routed to your team, not acted on. Specific confidentiality and data-handling requirements are discussed on the strategy call before you go live.
Never Miss Another Law Firms Call
Book a free strategy call. We’ll learn how your phones work today and build an AI receptionist for your law firms — live in as fast as seven days.
No contract. Cancel anytime. 30-day money-back guarantee.