Keep every building covered and every account renewed—without your phone being the night shift.

No — Deptly doesn't employ cleaners. It works your own roster and sub list under the eligibility rules you set: who is trained on which building, who is cleared for which account, what order to call in, and what terms can be offered. If nobody eligible accepts by your cutoff time, the decision escalates to you with the options laid out instead of a dead phone at 10 PM.

That's set up per account during onboarding: training on the building, background-check and badge requirements, alarm and lockup procedures, and any client-specific rules like medical-office confidentiality. Deptly only offers a shift to someone who clears every requirement, and access details are shared exactly the way your rules allow — never broadcast down a phone tree.

Deptly communicates as your company, in a tone and voice you approve during setup — and if someone asks directly whether they're talking to a person, it doesn't pretend. In practice, what a property manager remembers is that the complaint was acknowledged the same morning, corrected that night, and confirmed the next day. That's the experience that keeps accounts off the rebid list.

No, and it never will by design. It answers bid requests fast, gets walkthroughs on your calendar, follows sent proposals on your cadence, and answers routine scope questions from materials you've already written. Every number, term, and concession comes from you. Deptly's job is making sure a proposal never dies of silence — not deciding what's in it.

Both are common in this branch and likely workable — your exact setup is confirmed during discovery rather than assumed. Deptly works on your phone line, SMS, email, and calendar regardless, so callout coverage and complaint handling don't wait on an integration. Where it can read check-ins and checklists directly, completion confirmation gets tighter.

Yes — that's most of the point. Reminders go out on the schedule and in the tone you approve: professional, specific, and consistent, which is exactly what a management company's AP department responds to. Anything disputed, and any conversation about adjusting a balance, comes to you. Deptly follows the money politely and persistently; it never threatens or negotiates.

Yes. Standard account documents — certificates of insurance, W-9s, and the paperwork vendor portals demand — get sent on request without you digging through folders, and expiration dates are tracked so a lapsed COI gets flagged to you before a property manager notices. Anything non-standard or contractual still comes to you first.

Calls follow the protocol you define. Routine ones — a crew member locked out, a check-in question — get handled from the account's information. Anything that touches security or safety — an alarm activation, a break-in, an incident in the building — goes straight to you or your designated contact immediately. Deptly never makes judgment calls about someone else's building.

Small portfolios are where the pressure concentrates — at six accounts, one building can be twenty percent of revenue, and one unresolved complaint pattern can take it. Deptly starts with a single workflow, usually callout coverage or the complaint loop, scoped to what you actually run. It grows when the portfolio does, not before.

An operations manager is a salary, works roughly business hours, and is worth it when you have the volume. Deptly is priced by the scope of the workflows it carries, not by headcount — and the leak in janitorial is precisely the hours an ops manager isn't awake for: the 9 PM callout, the overnight completion check. The honest comparison against owner time and admin labor is on the pricing page.

Scope and volume assumptions are set in discovery and revisited when your reality changes — winning a building that doubles your square footage is exactly that conversation, and it's expected, not awkward. The new account gets onboarded like the others: eligibility rules, access procedures, contract promises, and reporting expectations, so coverage holds from the first night.

No. Crews keep checking in however they do now — Swept, Connecteam, a text thread — and briefs reach them as messages on the phone they already carry. Deptly is designed to work inside the tools you already have rather than adding one more app nobody opens at 11 PM in a supply closet.