Sign the injured callers who are calling three firms today—without carrying the records chase, the treatment check-ins, and the 'any news?' calls yourself.

Nothing that resembles an answer. Valuation is legal judgment, so the question is captured word for word, attached to the intake summary, and routed to the attorney — and the caller is told plainly that this is exactly what the lawyer will discuss. You walk into the acceptance decision already knowing what the caller hopes and fears. The same rule covers fault, liability, and 'do I have a case' — logged, never answered.

No — never. Adjusters, opposing counsel, courts, and lien holders are attorney territory, full stop. If an adjuster calls the office, or a client mentions one reached out to them directly, the contact is logged and routed to your team the same day — and the client gets the reminder you approve about letting the office handle it. Deptly's conversations are with your clients and prospective clients, inside rules you set.

The caller gets answered in minutes — acknowledged, taken through your intake questions, legal questions logged verbatim — and the summary reaches the attorney on the urgency rules you set. Acceptance still happens when you decide it does; what changes is that the caller has been heard, has a plan, and knows the next step, instead of leaving a voicemail and dialing the next firm on the list. In contingency intake, that difference is usually the case.

Authorizations are collected at signing. From there, each provider on the file becomes a tracked request item: requests go out from your office's templates and procedure after your team's go-ahead, each one is chased on its own cadence, received items are logged, and providers that stay quiet past your threshold get escalated per your rules instead of aging at 'sent.' What to request, when to stop, and what the records mean stay entirely with your team.

Not the way they're run. Check-ins are short, warm, and in your voice, and they have a visible purpose: is treatment continuing, has a new provider entered the picture, does the office need to know anything. Most injury clients feel forgotten mid-case, so a considerate check-in reads as care, not pestering. Cadence and tone are yours, stop requests are honored, and a distressed reply goes to a person — never a template.

Only administrative content you've approved for that stage: the file is in records collection, the demand is with the insurer, the next date is set, here's what happens next. Anything substantive is logged verbatim for the attorney, with the client told when to expect an answer. The bigger effect is upstream — when clients get a proactive update at every stage change, most of the 'any news?' calls stop happening at all.

No — limitations analysis, deadline calculation, and docketing are legal responsibilities and stay with your team. What Deptly does is flag every date that surfaces — the incident date at intake, a letter a client mentions, a notice that arrives — to your office the same day, and track the administrative readiness around your deadlines: authorizations signed, records complete, client reachable. Your calendar owns the deadline; Deptly makes sure the file is ready before it arrives.

Lien resolution is legal work and stays with the attorney. The administrative layer around it is what Deptly carries: requesting the balance and lien statements your team asks for, tracking which have arrived and which are outstanding, and flagging responses the day they land — so at settlement time your team is negotiating from a complete stack instead of chasing one. Nothing is negotiated, conceded, or promised by anyone but your team.

Pricing follows scope — which workflows Deptly carries, the volume moving through them, and the systems involved — not a per-case fee or headcount. The honest math for a contingency practice is about leakage: the caller who signed with a faster firm, and the file that resolved months later than it needed to because records sat unchased. Many firms start with a single contained workflow — intake response is the usual first choice because lost sign-ups are visible and easy to measure. The pricing page explains the starting models.

Yes — both models are encoded during setup. PI files get the intake race, the authorization follow-up, the records chase, and the treatment cadence. Civil matters get expectation-setting updates paced to the court's timeline, plus retainer threshold watching and replenishment follow-up on your billing policy, so the balance conversation happens early and calmly instead of mid-crisis. Same office number, same weekly brief, two different workflow engines underneath.

The model is working inside what you already run, not replacing it — contacts, notes, tasks, and request status land in your system of record so your team sees one truth. PI-focused platforms like Filevine and CASEpeer are common in these practices, alongside Clio and LawPay; your exact setup is confirmed during discovery, not assumed. If your office uses a records-retrieval service, the chase workflow is built around it rather than in competition with it.

A straightforward first workflow can often launch in days — and for this branch, answering and qualifying new injury inquiries is the most common starting point, because the intake race is where the visible money leaks. Deeper work — the records chase inside your case management system, treatment check-ins, billing follow-up — takes longer to set up carefully, and complex integrations and regulated work may require more time. You'll know which side of that line each workflow falls on before anything is committed.