Turn consultations into started treatment plans—without your providers carrying the follow-up between patients.

Yes — that line is the design. Published pricing, appointment length, deposits, and booking logistics get answered from the menu and language your team approves. Anything that edges into clinical territory — candidacy, how many units someone might need, what would work for their face — routes to your providers, flagged, with the conversation attached. Deptly never improvises about a regulated treatment.

You and your medical director do, before launch. Consult follow-ups, rebooking reminders, prep and aftercare messages all come from templates your team signs off on, and anything outside those patterns goes to a human instead of getting sent. When your protocols change, the templates change with them — that review loop is part of the service.

Messages go out as your clinic, on your existing numbers and channels, in wording you approved. Deptly doesn't pretend to be a specific person, and if a patient asks directly, it doesn't lie. What most patients notice is simpler: the clinic that answered the 10 PM pricing question and remembered exactly when they were due.

Those are exactly the platforms this branch tends to run on, and working inside your existing system is the model — Deptly reads real openings, writes real bookings, and logs follow-up where your team already looks. What each platform exposes varies, so your specific setup is confirmed during discovery rather than promised up front. PatientNow and EMR-adjacent setups usually start with that discovery conversation.

Seriously and narrowly. Access is least-privilege — Deptly touches only the systems and fields a workflow needs — routine scheduling messages avoid clinical detail by design, and every action is logged. Your specific privacy and compliance requirements, including how patient information may appear in messages, are mapped with you during setup before anything goes live.

That message never waits in a queue. Anything that reads like a reaction, a complication, or a concern about results routes straight to your providers, flagged urgent, with the full thread attached — and the patient gets only an approved acknowledgment that a provider is being notified. Triage of the concern itself is clinical work, and it stays that way.

Only if your rules say so. Most clinics require a consultation, a good-faith exam, or a patch test first, and Deptly enforces that path: the new patient who wants filler on Friday gets offered the consult, warmly and immediately, with the reason explained in your language. Nobody lands in a treatment room your protocols say they shouldn't be in.

The cadence, tone, and stop rules are yours. Follow-ups carry substance — the quoted plan, the financing answer, the booking link — not urgency theater. If a patient says she's not interested, that's recorded and the outreach ends. Most quoted plans that never start weren't lost on merit; the patient simply never heard from the clinic again. Fixing that isn't pressure — it's courtesy.

Yes — within the policy you set. Failed membership or package payments get a polite retry-and-reminder sequence in your voice, on your timing, and anything that turns into a cancellation request, a dispute, or a hardship conversation comes to you rather than being handled by script. Consistent and kind beats sporadic and awkward, which is what most clinics have today.

Pricing follows scope — which workflows Deptly carries, how much volume moves through them, and which systems are involved — rather than a per-seat software tier. A single high-value workflow, like consult follow-up, is a common starting point. The pricing page explains the models and what's included, and a scoped recommendation comes from a short conversation about your book.

That swing is the rhythm the work follows. In the crush, cancellations, waitlist refills, and confirmations matter most; in slower months, rebooking outreach, lapsed-package recovery, and win-backs carry the weight. Scope assumptions are set in discovery and revisited when your reality changes — and the quiet season is usually when the follow-up work earns the most.

No — it carries what they never get a quiet hour for: the waitlist that doesn't get worked during service hours, the consult follow-up that slips, the forms that get chased at check-in instead of before. Your coordinator stays with the patient at the desk, your providers stay in the rooms, and the between-work stops depending on spare time that doesn't exist.