Keep every groomer's book full—without answering the phone with a dog in the tub.

That's one of the most common setups. When you're the only set of hands in the building, every call competes with the dog on the table. Deptly answers calls and texts within minutes, runs your intake, books against your real book, and escalates anything on your flag list. You get a short end-of-day summary instead of a voicemail box — and you groom without watching the phone.

Pet parents get prompt, competent communication from your business — how it's identified is your call, and many owners simply present it as their front desk. The important part is the boundary: anything outside approved territory gets handed to you rather than improvised, so a parent never gets a confident wrong answer about their dog.

If your policy requires them, yes. Many salons require current rabies at minimum — Deptly requests records at booking, follows up until they actually arrive, checks expiration dates, and flags anything missing before the appointment instead of at the door. What counts as required is your call, and exceptions always come to you.

Your groomer, always. What a coat needs is a judgment made with hands on the dog, and the conversation that explains a shave-down is a sensitive one. Deptly's role is around that: stating your posted matting policy at booking so it's never a surprise, and sending the post-assessment update your groomer dictates. It never decides what happens to a coat and never invents a dematting charge.

No. Deptly works inside the tools you already have rather than replacing them. If the book lives in MoeGo, DaySmart Pet, or Square Appointments, it stays there — Deptly reads real availability from your system and writes bookings, profiles, and notes back to it, so there's one source of truth. Which systems connect directly gets confirmed during discovery, not promised upfront.

It applies your policy exactly as written: the policy goes out at booking and in reminders so it's never a surprise, deposits or card-on-file get collected where your rules require them, and no-shows get logged. Fees are only ever charged as your posted policy states — and waivers, repeat offenders, and judgment calls come to you rather than getting decided quietly.

Yes. For a mobile groomer, a booking isn't just a time — it's a stop on a driving day. Deptly books against territory and route rules you define during onboarding, so a cancellation gets refilled with a waitlisted pet near the hole in the route, and a new client in a neighborhood you visit Thursdays gets offered a Thursday.

The cadence and voice are yours: typically one message when a pet's cycle comes due and one polite follow-up if it's missed — not a drip campaign. In practice, clients mostly experience it as the salon remembering their dog, offering the groomer he already knows at the interval his coat needs. Anyone who says not right now gets a note, not another message.

Yes, within rules you approve. Routine questions and bookings can resolve at 9 PM — checking availability, starting intake, confirming tomorrow's appointment. Anything that needs a groomer's judgment gets a warm reply saying a human will follow up in the morning, and lands on your list rather than in a missed-message pile.

Peak season is where this earns its keep. Regulars get their holiday slots offered early — before the book becomes a scramble — the waitlist gets worked the moment anything opens, new-client intake and records happen ahead of the rush instead of at the door, and the weekly brief flags capacity risks while there's still time to act on them.

Pricing follows scope: how many workflows, how much volume, which channels and systems, and how much oversight you want. Most grooming businesses start with a single workflow pilot — usually answering missed calls or rebooking outreach — and expand once it proves itself. The assessment gives you a scoped starting recommendation before any call.

That conversation belongs to you, and Deptly makes sure it happens well: the complaint gets flagged to you immediately, routine outreach to that client pauses, and any response is drafted only for your review. It also tracks whatever you promise — the redo appointment, the callback — so the follow-up you committed to actually goes out.