Every pickup on time, every family in the loop—without dispatching from behind the wheel.

You do — through the rules you set and the calls you make. Pairing a driver with a rider is a judgment about vehicle capability, transfer skills, and trust, and it stays with the person who knows both. Deptly does the work around the decision: pulling who's certified on which vehicle and who has driven the rider before, proposing the assignment, sending the confirmations, and briefing the driver with the rider's profile and door notes.

Each will-call gets carried, not just noted. Deptly knows who's out at an appointment, checks in when the visit should be wrapping up, takes the rider's ready call, and slots the return into the route by your rules — proposing a driver swap for approval when the timing breaks the plan. The family hears the new pickup time before they can worry, and the trip closes with a home-safe confirmation instead of a rider waiting at the curb.

Yes — that's often the first workflow. The Monday-Wednesday-Friday schedule gets confirmed the evening before with the rider and family, chair times are treated as hard deadlines in every reshuffle, cancellations get flagged while there's still time to fill the window, and the dialysis center's social worker hears back promptly when she refers or asks. What never happens without you: adding, changing, or dropping a standing schedule outside the rules you've approved.

No. Most riders in this business want a phone call and most adult children want a text, and Deptly works over both — bookings, confirmations, and day-of updates run on ordinary calls and SMS in the warm, patient tone you approve. The daughter three states away gets her picked-up and home-safe messages without downloading anything, and the rider who only answers her landline is confirmed exactly the way she prefers.

Mobility details are captured at booking and remembered: wheelchair or walker, oxygen on board, transfer help, door-through-door needs, building and gate notes. Every future ride for that rider starts from the same profile, so the lift van is reserved when it's needed and never promised to two riders at once. Whether a rider can be transported safely at all is your call, and any sign that needs have changed gets flagged to you rather than guessed at.

Partly, and honestly so. Broker trip assignment, portal workflows, and broker billing follow the broker's systems and rules — whether Deptly can work inside those portals is a discovery question, not a promise. What fits regardless: your private-pay and facility side, evening-before confirmations, will-call coordination, family updates, and waitlist fills. Many providers start there and let discovery settle what the broker side allows.

A person decides what gets said, every time. Anything after a fall, a vehicle incident, or a complaint is drafted for your review — nothing goes to a family on its own. Deptly's role in those moments is speed and completeness: gathering what happened from the driver, drafting the communication in your voice, and making sure the follow-up you approve actually goes out and gets acknowledged.

No and no. This is support for non-emergency senior transportation — scheduling, confirmations, communication, and billing logistics. If a family asks about a rider's condition or medication, the question routes to the family and the rider's providers rather than being answered. And when a request sounds like it needs stretcher transport or medical supervision beyond what you provide, it's flagged to you so the family gets pointed the right way instead of booked wrong.

The window gets offered instead of absorbed. Because confirmations run the evening before, cancellations surface while there's still time to act — and Deptly keeps a real waitlist: the errand run that got bumped, the family who asked for exactly that day, the facility that wanted one more slot. Offers go out in the order you set, the schedule updates when someone accepts, and the brief shows which holes were filled and which weren't.

Yes — facility accounts mostly change who gets which update. The activities director gets group confirmations and a single point of contact instead of resident-by-resident phone tag, monthly invoicing goes to the facility on your terms, and residents' families still get their own day-of updates when the facility wants them to. The reliability a concierge is really buying — pickups that happen, changes she hears about first — is exactly what the confirmations and updates carry.

Pricing follows the scope of the workflows, the ride volume, and the systems involved — not a per-vehicle license. Most providers start with one workflow, often ride-request response or evening-before confirmations, and expand from what the weekly brief proves. The honest comparison is the cost of a dispatcher, the standing schedules lost to voicemail, and the hours you spend dispatching from the driver's seat. Specifics live on the pricing page and get scoped in a conversation.

A straightforward first workflow can often launch in days; complex integrations and regulated work may require more time. For most transportation providers the fast start is answering ride requests or confirming tomorrow's rides — both run on your existing phone line and calendar. Connecting dispatch software like RouteGenie or MediRoutes, or anything involving broker portals, gets mapped during discovery so promises match reality before anything goes live.