Keep cars moving from drop-off to delivery—without your estimator living on the phone.

Only at the administrative level: routine status checks on a submitted supplement, on the cadence you set, logged in the file. The moment a check turns into a conversation about scope, rates, parts, or totals, it goes to your estimator with the history attached. Claims negotiation is judgment work, and it stays human.

Most status calls exist because the customer can't see the waiting states — supplement, parts, paint. Deptly sends the stage update before the customer wonders, and communicates a slipped date the day it slips, with the reason. A customer kept ahead of the repair has little reason to call — and the ones who do call get an answer instead of a hold.

They get a calm, complete response within minutes, in your shop's name. Deptly collects the photos, claim number, insurer, and whether the car drives, books an estimate slot against your real calendar, and confirms in writing. Anyone who mentions an injury or a car that looks totaled is flagged to a human immediately. By morning your estimator has a complete file, not a voicemail.

Yes — DRP assignments arrive with expectations attached: contact the customer fast, keep them updated, keep cycle time down. Deptly carries the customer-contact side of those commitments — first contact, update cadence, delivery scheduling — in your wording. The insurer portals themselves vary; whether and how Deptly works within yours is confirmed during discovery, not promised on a sales call.

It sends the ready-for-pickup message with the deductible amount and your payment options, and follows any open balance politely on your policy. What it never does is discount, waive, or 'work with' a deductible — many states restrict deductible waivers, and every money exception in Deptly is a decision that goes to you.

Messages go out under your shop's name and number, in wording you approved — and if someone asks directly whether they're talking to a person, Deptly doesn't pretend. What collision customers actually notice is the thing they've never gotten from a body shop before: they were told what was happening before they had to ask.

CCC ONE, Mitchell, and Audatex are the platforms this branch runs on, and they're treated as likely connections — your exact setup, and what your DRP agreements allow, is confirmed during discovery. The rule holds regardless: intake details, signatures, and status notes land in the file your team already works from, not in a separate inbox.

The surge is exactly when unanswered intake costs the most — the inquiries nobody reaches book with the traveling CAT crews. Deptly holds the spike: every inquiry gets a fast reply, photos and claim details get collected, and assessments get booked against real capacity. Volume assumptions are set in discovery and revisited when a storm changes your reality — that conversation is expected, not awkward.

Yes — at booking time, so the calibration happens in the same visit and a finished windshield isn't a car you can't release. Whether a given vehicle needs calibration, and whether it passed, stays with your technician or your sublet partner; Deptly's job is making sure the slot exists and the customer's timeline includes it.

Every written estimate gets followed to a decision on the cadence you set — a check-in while the customer is still deciding, routine questions answered from your approved wording, and a scheduled drop-off when they say yes. A no is recorded with the reason. Cars stop quietly drifting to the shop their insurer suggested simply because nobody followed up.

Pricing follows the scope of what Deptly carries — the number of workflows, the volume, the systems involved — rather than a per-seat model. Compare it honestly against a CSR's hours plus the cars lost while the phone rang out; the pricing page lays out the starting models. No invented industry statistics — the math is your assignments, your average RO, and your capture rate on written estimates.

It recognizes it and hands it to you — fast, with the full history attached, so you're not walking in cold. The real de-escalation is prevention: a revised date communicated the day it slips, with the reason, keeps most delay anger from ever forming. But a customer whose trust is wobbling gets a human, not a script.