Turn today's inspections into authorized work—without chasing the yes from the counter.

Each one gets a text back within minutes — while the caller is still looking at your listing, not already talking to the next shop. Routine questions get answered in your approved wording, bookings land against your real bay availability, and the counter gets a morning list of what came in and what got booked. The rush stops costing you next week's work.

Two places only: your technician's notes on that specific inspection, and the guidance library you approve during setup. If a vehicle owner asks something neither one covers, the question goes to your team with the thread attached. Deptly doesn't improvise about someone's brakes.

Only when your technician's note or your approved guidance says exactly that, in wording you signed off on. Safety judgment is never delegated — if a customer wants to decline something your technician flagged as safety-critical, that conversation is routed to the advisor rather than smoothed over.

It applies your policy, consistently. If you quote ranges, it uses your approved ranges; if tire calls get price-and-availability by size, it works from your matrix and rules; if your answer is 'book the diagnostic,' it explains why and offers the slot. It never invents a number — including at 8 PM when nobody is at the counter.

On the cadence you set. A common pattern is a same-day recap, a next-morning check-in, and then your call on whether there's a third touch. Every contact is logged against the repair order, and a no is recorded with the reason and preserved for the right future moment — not re-argued.

No — it takes the parts of her day that don't need her: overflow calls, status texts, authorization chasing, and everything after close. She stays the person customers meet at the counter, and the estimate conversations that genuinely need a human still land with her — with the full thread attached instead of a cold start.

Those platforms are common in this branch and are treated as likely connections; your exact setup is confirmed during discovery rather than promised on a sales call. The rule holds either way: appointments, authorizations, and notes land in the system your team already looks at, not in a separate inbox.

Messages go out under your shop's name and number, in wording you approved — and if someone asks directly whether they're talking to a person, Deptly doesn't pretend. What vehicle owners consistently notice is the part they never got before: the update arrived before they had to call and ask.

Yes — within your rules. A 9 PM text about a Saturday drop-off gets answered, booked against real availability, and confirmed in writing, and it shows up on the morning list. Monday stops starting with a voicemail backlog and a queue of people who already called someone else.

One well-timed message beats a drip campaign. The follow-up uses the customer's own vehicle photos from the inspection, arrives at an interval that matches the item — brake wear sooner, cosmetic later — and a no or an opt-out is honored and logged. The most common reply it gets is some version of 'good timing.'

Deptly is priced by the scope of the workflows it carries — how many, how much volume, which systems — not by headcount. The honest comparison is on the pricing page, against advisor hours and the estimates that currently die pending. No inflated industry statistics; the math is your car count and your average repair order.

Shoulder weeks are when the follow-up half of the work earns its keep: declined items come due, maintenance reminders go out, and changeover or storage outreach books the quiet days before they arrive. Volume assumptions are set in discovery and revisited when your reality changes — that conversation is expected, not awkward.