Book the job while they're still standing next to the pile—without quoting from the cab between dump runs.

That speed race is exactly what this is built for. Quote requests get a reply within minutes on the channel the customer used — including Saturday mornings and evenings, when garages actually get cleaned out. The reply isn't a hold message: it asks for photos, gathers the details that change the price, and moves straight toward a booked window, so your company is the first real answer instead of the third voicemail.

It applies the truckload ranges you publish and approve — a quarter load, a half load, item surcharges for mattresses or freon appliances — and communicates them as an honest estimate range, with the final price confirmed by your crew on arrival if that's your policy. Anything the photos can't settle, or anything off your posted menu, goes to you before a number is promised. Deptly never invents a price.

Those are built into the intake questions. Deptly asks about the items with disposal rules and surcharges up front — freon appliances, mattresses, TVs, tires, paint, and whatever else your pricing flags — so the quote reflects them and the crew isn't surprised on the driveway. What's actually safe and legal to haul stays a human call: anything that smells like hazmat gets flagged to you, not booked.

That's the on-site call, and it belongs to your crew lead — Deptly never negotiates a driveway price change. What it does is make that moment rare and easier: intake photos and item questions catch most surprises before booking, the estimate range goes out in writing so the customer expects a confirmation on arrival, and if the job does change, the paper trail of what was quoted and why is already on the job record.

Customers get a fast, competent reply from your business — how it's identified is your call, and many owners simply present it as their office. The part that matters is the boundary: replies come from your posted pricing and your rules, and anything outside them gets handed to you rather than improvised, so a customer never gets a confident wrong answer about a price or a pickup.

Marketplace leads are usually the most time-sensitive ones, and yes — that's in scope. How each inbox connects gets confirmed during discovery, since access varies by platform, but the goal is the same everywhere: the lead gets a real reply in minutes, intake starts immediately, and the conversation moves to your phone line and calendar, where the booking actually lives.

No. Deptly works inside the tools you already run on rather than replacing them. If jobs, routes, and invoices live in Workiz, Jobber, or Housecall Pro, they stay there — Deptly reads real availability from your board and writes bookings, photos, access notes, and job records back to it, so there's one source of truth. Which systems connect directly gets confirmed during discovery, not promised upfront.

That repeat book is where this earns its keep. Deptly keeps per-account details on file — billing arrangements, gate and lockbox codes, photo requirements — books turnover pickups onto routes already passing, invoices the account same-day with before-and-after photos attached, and follows the net-30s politely until they're paid. New commercial terms and account-status decisions always come to you first.

Yes, because for donation customers the receipt is part of what they bought. Deptly logs which items went to the ReStore or charity, requests the receipt, follows up on the charity's timeline until it actually arrives, and forwards it to the customer with a note in your voice. The customer who chose you for the donation gets the paper that proves it — without you keeping a stack on the passenger seat.

Yes, within rules you approve. Routine work resolves whenever it arrives — a Saturday-morning quote request gets photos collected and a window booked, a Sunday-evening question about tomorrow's pickup gets answered. Anything needing your judgment gets a warm reply saying a human will confirm shortly, and lands on your list instead of in a voicemail box that gets checked Monday.

The service flexes with the work. In the spring surge, the value is answering everything while your trucks are buried and keeping invoices and receipts flowing at volume. In slow months, it shifts to the repeat book — check-ins with property managers and realtors, follow-ups on quotes that went quiet, review requests that build next season's ranking. Pricing follows activity and scope, so a slow month isn't a peak-month bill.

Pricing follows scope: how many workflows, how much volume, which channels and systems, and how much oversight you want. Most junk removal companies start with a single workflow pilot — usually answering and booking quote requests, since that's where jobs are visibly being lost — and expand into invoicing and repeat-book work once it proves itself. The assessment gives you a scoped starting recommendation before any call.