Turn tests into fittings and fittings into patients who come back—without your front desk working the tested-not-sold, recall, and resupply lists between pickups.

Yes — that line is the design. Scheduling, order status, pricing you publish, trial and return terms, visit prep, and paperwork get answered from wording your team approves. Anything clinical — what an audiogram means, whether a prescription changed, what a sleep study found, whether a symptom matters — routes to your providers, flagged, with the conversation attached. Deptly schedules the results conversation; it never has it.

Those are exactly the platforms this branch tends to run on, and working inside your existing system is the model — Deptly reads real openings, writes real appointments, and notes charts where your team already looks. What each platform exposes varies, so your specific setup is confirmed during discovery rather than promised up front. Sleep resupply platforms and compliance portals usually start with that discovery conversation, since some carry clinical data.

The cadence, tone, and stopping rules are yours, and you approve the wording before a single patient hears it. Hearing aid decisions are family decisions with long timelines — good follow-up answers the questions actually holding things up, usually cost, the trial terms, or a spouse who wasn't in the room, and then waits patiently. Deptly checks in on your schedule, answers from your language, records every response, and stops when your rules say stop.

Yes — and the trial window is where the sale is kept or lost. Deptly runs the check-in protocol you approve: a touch a few days in, another before the window closes, each in your voice, each asking the questions your audiologist wants asked. A patient who mentions discomfort, feedback, or 'I'm just not wearing them' gets routed to your team while there's still time for an adjustment visit — instead of surfacing for the first time as a return.

This is a recall problem wearing a retail costume, and it's workable. Deptly reminds lens patients when their supply is running low and their exam is coming due, offers real openings, and makes reordering through the practice the easy path — in your voice, on your cadence. When a prescription has expired, the message is simple and honest: the exam comes first, and here are two times that work. Steady, personal outreach is the advantage a website can't match.

Yes — resupply runs on replacement schedules, which makes it a defined workflow: who is due for cushions, filters, masks, and tubing, on what cycle, contacted in what order. Deptly runs that outreach on your rules, handles the routine reorders your policy allows, and flags patients who have gone quiet since setup. Where a payer imposes documentation or compliance requirements, those rules are mapped during discovery. Mask-fit trouble and anything about pressure or therapy goes to your clinical team, always.

It depends which it is, and the protocol you set decides. A routine device issue — a dead receiver, a lost dome, a scratched lens — gets a repair or service visit booked under your rules. Anything that reads clinical — a sudden hearing or vision change, eye pain, flashes or floaters, dizziness, trouble tolerating therapy — follows your escalation path immediately: routed to your team, flagged urgent, with only an approved acknowledgment sent to the patient. Sorting one from the other conservatively is part of the setup.

Seriously and narrowly. Access is least-privilege — Deptly touches only the systems and fields a workflow needs — routine messages avoid clinical detail by design, and every action is logged. Test results and study findings never appear in outreach; messages say results are ready to discuss, not what they show. Your privacy and compliance requirements, including business associate expectations, are mapped with you during setup before anything goes live.

Yes — order status is some of the highest-volume, lowest-judgment traffic in an optical practice, which makes it exactly the layer to hand off. Deptly notifies patients the day an order arrives, answers 'are my glasses in yet' from real order status, follows up until pickups happen, and keeps patients informed when a lab remake pushes a date. Your dispensing desk stops relaying status and stays with the patient at the frame board.

Reminder software sends messages; nobody owns what happens next. Deptly is a managed service that works the outcome: it answers the replies, reschedules the reschedules, follows the quote that went quiet, chases the study with no review booked, and keeps working a list until it shrinks. Where your current tools send a useful reminder, Deptly can work alongside them or take the workflow over entirely — what changes is that someone is accountable for the loop closing.

No — it carries what they never get a quiet hour for. In this branch the front desk is also the dispensary, the fitting bench, and the checkout line, which is why the tested-not-sold list gets worked in bursts and the pickup call happens two days late. Deptly takes the list work and the small messages; your team keeps the patients in the chair, the judgment calls, and the moments that actually build the practice.

Pricing follows scope — which workflows Deptly carries, how much volume moves through them, and which systems are involved — rather than a per-seat software tier. A single high-value workflow, like tested-not-sold follow-up or the recall list, is a common starting point, and a straightforward first workflow can often launch in days; practice-system integrations and the privacy review health workflows deserve may require more time. A short conversation about your practice produces a scoped recommendation.