Fill evaluation slots and keep plans of care on track—without running the phones from the treatment table.

Yes — that line is the design. Scheduling, visit length, self-pay rates, parking, and what to wear get answered from the language your team approves. Anything clinical — 'can PT help my sciatica?', 'is it normal to be sore after an adjustment?' — routes to a clinician with the patient's exact words attached. Deptly never improvises an answer that belongs to a license.

That's the clinic this branch was built for. Calls and messages get answered in your voice while you're hands-on, evaluations get booked into your real schedule under your rules, and reschedules happen without you touching your phone between sessions. You see a short brief instead of a voicemail queue — and the clinical flags reach you the moment they matter, not at lunch.

You define that during setup — direct-access booking where your state and your policies allow it, referral-first where they don't, and any screening questions your clinicians want asked before an eval is offered. Deptly applies those rules exactly and asks you when a situation doesn't fit them, rather than guessing. When a referral is required, chasing the script from the physician's office is part of the job.

Messages go out as your clinic, on your existing numbers and channels, in wording you approved. Deptly doesn't pretend to be a specific person, and if a patient asks directly, it doesn't lie. What patients tend to notice is simpler: the clinic that answered at 9 PM, remembered their plan of care, and had the paperwork ready before they arrived.

Those are exactly the platforms this branch tends to run on, and working inside your existing system is the model — Deptly reads real openings, writes real bookings, and logs follow-up where your team already looks. What each platform exposes varies, so your specific setup is confirmed during discovery rather than promised up front. Older EMRs and clearinghouse-heavy setups usually start with that discovery conversation.

Seriously and narrowly. Access is least-privilege — Deptly touches only the systems and fields a workflow needs — routine scheduling messages avoid clinical detail by design, and every action is logged. Your specific privacy and compliance requirements, including how patient information may appear in messages and what a business-associate relationship requires, are mapped with you during setup before anything goes live.

That message never waits in a queue. Anything that reads like new or worsening symptoms routes straight to the treating clinician, flagged urgent, with the full thread attached — and the patient gets only an approved acknowledgment that their clinician is being notified. Triage is clinical work, and it stays that way.

The outreach follows the plan, not a sales cadence. A cancellation gets same-week options at the frequency the clinician prescribed; a drifter gets a warm check-in on the timing your team sets; a patient who says they're done gets recorded, and the outreach stops. Most unfinished plans of care weren't decisions — the patient just never heard from the clinic again. Fixing that reads as attentiveness, not pressure.

Yes — within the policy you write. Invoices and superbills go out on your schedule, package and membership payments that fail get a polite retry-and-reminder sequence in your voice, and balances get followed before they age into awkwardness. Disputes, hardship conversations, and anything contested come to you as a summary rather than being handled by script.

Yes — that chasing is one of the quiet time sinks this branch carries. Deptly requests scripts, referrals, and post-op protocols from physician and surgeon offices, follows up with polite persistence until the document arrives, logs every attempt, and keeps the referring office informed about their patient within the boundaries you set. Your clinicians read protocols; Deptly just makes sure they arrive before the patient does.

Pricing follows scope — which workflows Deptly carries, how much volume moves through them, and which systems are involved — rather than a per-seat software tier. A single high-value workflow, like new-patient response or plan-of-care follow-up, is a common starting point. The pricing page explains the models and what's included, and a scoped recommendation comes from a short conversation about your caseload.

No — it carries what they never get a quiet hour for: the cadence watching across the whole caseload, the reschedule follow-through, the referral chasing, the balance follow-up that slips when the waiting room is full. Your front desk stays with the patients in front of them, your clinicians stay in sessions, and the between-work stops depending on spare attention that doesn't exist.