Keep hygiene full and diagnosed treatment scheduled—without your front desk working the lists between check-ins.

Yes — that line is the design. Scheduling, hours, paperwork, visit length, and payment logistics get answered from wording your team approves. Anything that edges into clinical territory — whether a crown can wait, what an implant involves, whether a child is ready for braces — routes to your doctors, flagged, with the conversation attached. Deptly never improvises about treatment.

Those are exactly the platforms this branch tends to run on, and working inside your existing system is the model — Deptly reads real openings, writes real appointments, and notes charts where your team already looks. What each platform exposes varies, so your specific setup is confirmed during discovery rather than promised up front. Ortho systems like Dolphin and Cloud 9 usually start with that discovery conversation.

Messages go out as your practice, on your existing numbers, in wording you approved. Deptly doesn't pretend to be a specific person, and if a patient asks directly, it doesn't lie. What most patients notice is simpler: the practice that answered the lunchtime call, remembered their recall date, and followed up on the crown conversation nobody else would have had time to continue.

That message never waits in a queue. Anything that reads like pain, swelling, trauma, or a broken appliance follows the emergency protocol you define: routed to your clinical team immediately, flagged urgent, with the full thread attached — and the patient receives only an approved acknowledgment that your team is being notified. After hours, it follows your on-call instructions. Triage of the symptom itself is clinical work, and it stays that way.

Seriously and narrowly. Access is least-privilege — Deptly touches only the systems and fields a workflow needs — routine scheduling messages avoid clinical detail by design, and every action is logged. Your specific privacy and compliance requirements, including business associate expectations and what patient information may appear in messages, are mapped with you during setup before anything goes live.

Yes — the use-it-or-lose-it season is a defined workflow, not a December scramble. Starting in the fall, Deptly matches your unscheduled-treatment report against the remaining-benefits figures your team approves and reaches out on a steady cadence, booking accepted cases into real openings. Deptly relays the numbers your team provides — it doesn't estimate anyone's coverage on its own. The compression your desk feels every December is exactly the burst this replaces.

Reminder software sends texts; nobody owns what happens next. Deptly is a managed service that works the outcome: it answers the replies, handles the reschedules, backfills the holes, follows the case that went quiet, and chases the forms that didn't come back. Where your current tools send a useful message, Deptly can work alongside them or take the workflow over entirely — what closes the loop is that someone is accountable for the loop closing.

Yes — both calendars. Consults get a same-day recap with the treatment as presented and the payment options you publish, then follow-up on your cadence until the family decides, with parents' logistics questions answered in your tone. The observation list gets its recall checks actually booked when kids come due, so 'not ready yet' turns into a future start instead of a name that ages out. Whether a patient is clinically ready stays with your orthodontist, always.

Deptly follows overdue balances politely and persistently within the written policy you set — reminders in your voice, on your timing, with your payment options. Anything that becomes a dispute, a hardship conversation, or a request for an arrangement beyond your published options comes to you rather than being handled by script. Consistent and kind beats sporadic and awkward, which is what most practices manage today.

Only if your rules say so. Most practices route new patients to a new-patient exam with records first, and Deptly enforces that path — warmly, immediately, with the reason explained in your language. It also respects the way you build your day: crown preps in the blocks you protect, the right provider, the right chair time. Nobody lands in a slot your scheduling rules say they shouldn't.

No — it carries what they never get a quiet hour for: the recall list that gets worked in bursts, the case follow-up that depends on a sticky note, the ASAP list that goes uncalled while a chair sits open, the forms chased at check-in instead of before. Your front desk stays with the patients at the counter, your treatment coordinator stays in the consult, and the list work stops depending on spare time that doesn't exist.

Pricing follows scope — which workflows Deptly carries, how much volume moves through them, and which systems are involved — rather than a per-seat software tier. A single high-value workflow, like unscheduled-treatment follow-up or recall, is a common starting point. The pricing page explains the models and what's included, and a scoped recommendation comes from a short conversation about your practice.